We’re looking for a Customer Success Manager to help manage the ongoing relationships and success of Precismo’s enterprise customers. You’ll be responsible for onboarding new customers, conducting quarterly business and website reviews, managing the renewal process, helping customers understand and implement new features, and working directly with our product team to deliver customer feedback.
As a Customer Success Manager you will …
- Provide enterprise customers with guidance on launching and optimizing their Precismo 3D deployment following best practices.
- Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
- Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of
- Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle.
That said, these responsibilities are just the start! At Precismo, we encourage you to contribute wherever your interests take you — and shape your role accordingly.
You’ll thrive as (a) Customer Success Manager if you have:
- Prior Customer Success or Account Management experience, with a SaaS company or digital marketing agency.
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way to both internal and external stakeholders, including executive level
- Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Precismo’s financial impact on the customer’s business.
- Excitement to dive into the technical details of the product to understand the customer’s use-case and needs thoroughly.
- Great people skills: genuine, warm, curious, engaging, conversational, friendly, empathetic, and caring.
If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.